Need to talk? 1-888-731-FIRE (3473) - 24-hour toll-free phone line
Member Assistance Program
The National Volunteer Fire Council (NVFC) and American Addiction Centers have teamed up to provide the National Fire Services Member Assistance Program to all NVFC members and their families. NVFC members and their families can call the FREE, confidential Member Assistance Hotline at 1-888-731-FIRE (3473) any time day or night to help you through issues affecting your life.
The Member Assistance Program can help with any problems that affect your work or personal life. These may include alcohol or drug addiction, anxiety or depression, stress, PTSD, relationship problems, work-related concerns, legal problems, financial management difficulties, critical incidents, or psychological problems.
How does the MAP work?
The Member Assistance Program provides confidential counseling, guidance, and referral services to help NVFC members and their families manage personal and work-related problems. Representatives are available through a 24-hour toll-free phone line. When you call the toll-free number you may receive immediate help for your problem, or arrangements will be made for you to meet with a counselor in your area. Depending on the nature of your problem, you may receive information about other resources in your community.